alano5 Privacy Policy

Introduction

This Privacy Policy (hereinafter "Policy") describes how alano5 (hereinafter "alano5", "We", "Us", or "the Platform") collects, uses, stores, and protects the personal data of individuals (hereinafter "You", "Player", or "User") who access and use the website located at alano5.net and all associated services, games, betting products, and features.

alano5 is committed to protecting the privacy and personal data of every player on our platform. We process personal data only for legitimate, clearly defined purposes and in strict accordance with applicable data protection principles. This Policy applies to all personal data collected through your use of the alano5 website, mobile browser experience, and any related communications including email and live chat.

This Privacy Policy should be read alongside the alano5 Terms & Conditions, which govern your use of the platform as a whole. By registering an alano5 account or using the platform in any capacity, you confirm that you have read and accepted both documents.

Data We Collect

2.1 Registration Data

When you create an alano5 account, we collect the following information:

• Full legal name (as it appears on your CNIC, passport, or other government-issued ID)
• Date of birth (to verify that you are 21 years of age or older)
• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or wherever you reside)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

In order to comply with our anti-money laundering (AML) obligations and to verify your identity and age, alano5 may collect:

• A copy of your CNIC (Computerised National Identity Card), passport, or driver's licence
• A proof of address document (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or SadaPay account confirmation)
• A live selfie or photo holding your ID document, if requested by our compliance team

2.3 Financial Data

When you make deposits or withdrawals, alano5 collects transaction records including payment method identifiers (mobile wallet numbers, bank account references), transaction amounts in PKR, timestamps, and transaction status. alano5 does not store full payment card numbers or complete banking credentials on our servers.

2.4 Technical & Usage Data

alano5 automatically collects the following technical data when you access the platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on each section
• Clickstream data and session duration
• Betting and gaming activity records (game history, wager amounts, outcomes)

2.5 Communication Data

When you contact alano5 via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes. This includes chat transcripts, email content, timestamps, and support ticket reference numbers.

How We Use Your Data

alano5 uses the personal data collected for the following purposes:

alano5 does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Any account restrictions or closures resulting from automated fraud detection flags are reviewed by a member of our compliance team before being actioned.

Legal Basis for Processing

alano5 processes personal data under one or more of the following lawful bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the alano5 Terms & Conditions — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable anti-money laundering regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate Interests: Processing necessary for alano5's legitimate business interests, including fraud prevention, platform security, and improving the user experience — provided such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — for example, where you opt in to receive promotional emails or marketing communications from alano5. You may withdraw this consent at any time by contacting [email protected].

Sharing Your Data

5.1 Third-Party Service Providers

alano5 may share your personal data with trusted third-party service providers who assist us in operating the platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), identity verification service providers, fraud detection technology providers, and cloud infrastructure partners. All third-party partners are contractually bound to process your data only on alano5's instructions and in accordance with applicable data protection standards.

5.2 Game Software Providers

Some games available on the alano5 platform are provided by licensed third-party game studios. These providers may receive limited gameplay data (such as session identifiers and bet values) for the purpose of game operation, fairness auditing, and RNG certification. Personal identity data is not shared with game software providers.

5.3 Regulatory & Law Enforcement Authorities

alano5 may disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities where we are legally required to do so or where disclosure is necessary to prevent, detect, or prosecute financial crime. Such disclosures are made strictly within the bounds of applicable law.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the alano5 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy in advance where reasonably practicable.

Payment Data

All payment transactions on the alano5 platform are processed in Pakistani Rupees (PKR) through our authorised payment partners: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. When you initiate a deposit or withdrawal, the relevant transaction data is passed securely to the applicable payment processor using encrypted transmission protocols.

alano5 stores transaction records for compliance and dispute resolution purposes. These records include transaction amounts, timestamps, payment method references, and transaction outcomes. Full mobile wallet account numbers and complete bank account details are handled by the payment processors directly and are not stored in full on alano5 servers.

For USDT TRC20 transactions, wallet address information is retained for the duration required by applicable AML regulations. Exchange rate conversions at the time of deposit and withdrawal are logged as part of the transaction record.

Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to remember your preferences, and to provide anonymised analytical information to website operators. The alano5 website uses cookies and similar technologies including local storage and session tokens.

7.2 Types of Cookies Used by alano5

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your alano5 account and using core platform features. Instructions for managing cookies in the most common browsers are available via each browser's help documentation.

alano5 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the platform.

Data Retention

alano5 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes as it can no longer be linked to any individual player.

Data Security

alano5 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• Transport Layer Security: All data transmitted between your device and alano5 servers is encrypted using TLS 1.2 or higher with 256-bit encryption.
• Access Controls: Access to personal data within alano5 is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific job function.
• Password Security: Player passwords are never stored in plain text. All passwords are hashed using industry-standard cryptographic algorithms before storage.
• Infrastructure Security: alano5 servers are hosted in access-controlled data centre facilities with physical security measures, redundant connectivity, and regular security patching cycles.
• Fraud Detection Systems: Real-time fraud detection monitors all account activity for anomalous patterns and flags suspicious behaviour for immediate compliance review.
• Regular Security Audits: The alano5 platform undergoes regular penetration testing and security assessments conducted by qualified third-party security specialists.

Your Rights

As a player on the alano5 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our compliance team at [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of all personal data that alano5 holds about you. We will provide this within 30 calendar days of receipt of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account details can also be updated directly via our support team.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our regulatory retention obligations. Note that certain data categories must be retained for compliance reasons even after account closure.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, for example while the accuracy of the data is being verified.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to alano5, for the purpose of transferring it to another service provider.
• Right to Object: Where alano5 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

All data rights requests are acknowledged within 5 business days and fulfilled within 30 calendar days. If your request is complex or numerous in number, we may extend this period by up to an additional 60 days, in which case we will notify you of the extension and reasons for it.

Minors & Age Restriction

The alano5 platform is strictly restricted to individuals who are 21 years of age or older. alano5 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the alano5 account registration and KYC process, and our systems are designed to prevent underage registration.

If alano5 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately delete that data, close the associated account, and refund any deposits made, in accordance with our underage gambling policy.

If you are a parent or guardian and believe that a minor in your care has registered an alano5 account, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and resolve all such reports as an absolute priority.

International Data Transfers

In order to operate the alano5 platform globally, your personal data may be transferred to and processed in countries outside of Pakistan. This includes transfers to data centres, cloud infrastructure providers, and third-party service partners located in other jurisdictions.

Wherever personal data is transferred outside Pakistan, alano5 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Such safeguards include contractual data protection clauses with all third-party recipients, technical security measures applied uniformly regardless of processing location, and vendor due diligence processes conducted before any new third-party data processor is engaged.

Changes to This Policy

alano5 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to the services we offer, or improvements to our data protection practices. The most current version of this Policy will always be available at alano5.net/privacy-policy.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — alano5 will notify you by email to the address registered on your account at least 14 days before the changes take effect. Your continued use of the alano5 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically to stay informed about how alano5 protects your data. The version number and effective date at the top of this document will always indicate whether the policy has been updated since you last reviewed it.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how alano5 has handled your personal data, please contact our compliance and data protection team using the details below:

If you are not satisfied with how alano5 has handled your privacy complaint after contacting us directly, you may escalate the matter in writing to [email protected] with the subject line "Formal Privacy Complaint". alano5 will acknowledge all formal complaints within 48 hours and provide a full written response within 14 calendar days of acknowledgement.

alano5 treats all privacy complaints with the utmost seriousness. Our compliance team is trained to handle data protection concerns with discretion, fairness, and professionalism. We are committed to resolving every privacy matter raised by our players promptly and transparently.